Shipping policy

SHIPPING POLICY

This Shipping Policy explains how Finoshik Misk dispatches and delivers orders placed on finoshik.store. By placing an order with us you agree to the terms set out below.

1. WHERE WE SHIP
We currently ship to addresses within India only. We do not ship internationally at this time.

2. ORDER PROCESSING
Orders are processed on business days (Monday to Saturday, excluding public holidays). Orders placed before 4:00 PM IST are usually packed and handed to our courier partner within 1 to 2 business days. Orders placed after 4:00 PM IST, on Sundays or on public holidays are processed on the next business day.
During launches, festive periods and sales, processing may take up to 3 business days.

3. DELIVERY TIME
Once dispatched, estimated delivery times are:
Tamil Nadu: 2 to 4 business days
Rest of India: 4 to 8 business days
Remote, hilly and North-Eastern locations: 7 to 12 business days
These are estimates provided by our courier partners and are not guaranteed. Delivery may be delayed by weather, strikes, regional restrictions or other events outside our control.

4. SHIPPING CHARGES
All shipping charges applicable to your order are calculated and displayed at checkout, before you make payment. The amount shown at checkout is the final shipping amount you will be charged. All prices and charges are in Indian Rupees (INR).

5. ORDER TRACKING
Once your order is dispatched, we send a shipping confirmation email containing your tracking number and courier details. Tracking information may take up to 24 hours to become active on the courier's website.

6. ADDRESS ACCURACY
Please make sure your delivery address, PIN code and phone number are complete and correct. We are not responsible for orders delayed, returned or lost because of an incomplete or incorrect address supplied at checkout. If you notice a mistake, contact us immediately at gamingwithashik1n1nly@gmail.com and we will correct it if the order has not yet been dispatched.

7. FAILED AND UNDELIVERED DELIVERIES
Our courier partners normally make up to three delivery attempts. If the parcel cannot be delivered and is returned to us, we will contact you to arrange re-delivery. Re-delivery shipping charges may apply.

8. DAMAGED OR MISSING PARCELS
If your parcel arrives damaged, opened or tampered with, please do not accept it, and inform us within 48 hours of the delivery date with photographs of the parcel. If your tracking shows delivered but you have not received the parcel, contact us within 48 hours so we can raise a claim with the courier.

9. RETURNS AND REFUNDS
For returns, cancellations and refunds, please see our Return and Refund Policy.

10. CONTACT US
Finoshik Misk
Podanur, Coimbatore, Tamil Nadu 641023, India
Email: gamingwithashik1n1nly@gmail.com
Phone: +91 99446 63706
Support hours: Monday to Saturday, 10:00 AM to 7:00 PM IST